When a client is running late

From two hours before their appointment until it ends, a client can open their booking link and say they're running 5, 10, 15, 20 or 30 minutes late. Their booking keeps its time.

You'll see it:

• on the booking in your diary, like "Running 15 min late · arriving about 10:15";
• with a suggestion while there's still time, like "Time for a Beard Trim (15 min) first.": the longest of your services (with its clean-up time) that fits in the gap;
• in Activity, like "Sam is running about 15 min late".

The time stays booked, so nobody can book into the gap online. Anyone running more than 30 minutes late is asked to call you.