How clients change or cancel

The link is in their confirmation email or text, and in their reminder. It opens their booking, where they can:

• Change the time: press Change time, pick a new time and press Confirm new time. They can do this up to three times; after that, it asks them to call you.
• Cancel: any time before it starts, with Cancel this booking. The time frees up for someone else.
• Say they're running late: from two hours before. (When a client is running late)
• Add it to their calendar.
• Book again, once it's over or cancelled.

You'll see every change in your diary and Activity, and by email if email alerts are on. Their reminder follows the new time.

The link stops working 30 days after the appointment.

Tip: Put your phone number on your booking page, so clients can reach you when they can't change something online. (Change your shop's details)