Lost the phone with your authenticator app
If two-step sign-in is on and you can't get a code, email us and we'll turn it off once we've checked it's you.
If two-step sign-in is on and you can't get a code, because your phone was lost, broken or replaced:
- Email hello@diarybadger.com from the address you sign in with.
- We'll turn two-step sign-in off once we've checked it's you.
- Sign in as usual, then turn it on again with your new phone.
Tip: Many authenticator apps can back up your accounts, so a new phone gets your codes back. It's worth turning on.
Still stuck? Email hello@diarybadger.com and we'll help.